Regardless of the nature of the organization, we're all in "business" to meet the needs and desires of our customers. But, how can you be sure that you're meeting those needs and/or fulfilling their desires if you don't have a mechanism for them to tell you?
The Customer Satisfaction Scorecard is specifically designed to meet this need. It:
Provides instant access to valuable feedback from your "customers"
Respects your "customer's" valuable time (quick, easy to understand and complete) - the entire process takes much less than 5 minutes
Is affordably priced - based on the number of responses you actually receive from your customers (no need to pay for responses you don't receive)
Is completely confidential should your customer desire confidentiality. Your customer has the option to provide their name and/or contact information if they desire to do so
Is maintained on our servers (no software to download and maintain)
Immediately upon set up you may begin instantly receiving information from your customers by supplying them with the provided link. Simply copy and paste the link into any email correspondence or directly on to your website for easy access by your customers. You completely control how, when and who has access to the link.
You may access your data at any time (24/7). Reports are generated and downloaded in a spreadsheet format (that may be opened in Microsoft Excel and other spreadsheet programs). You may select from the following options for report sorting:
All data available to date
All data available within a specific date range
All data with specific "grades" (for example ... "show me all data with a "grade" of X or less.")
All data within a specific demographic identity label (e.g. student, citizen - you define these when ordering your scorecards).
Data with specific date ranges that have a "grade" level of X or less.
Data with specific date ranges from specific identity labels.
Data with specific date ranges from specific identity labels that have a "grade" level of X or less.
A one-time set up fee of $249 ($225 for Samenmais Members) allows you to set up your own scorecard including your logo (optional at your discretion), organization name, address and contact information and the demographic identity labels you wish to use (if any). Fifty (50) response tokens are provided with the initial order.
Need multiple scorecard surveys?
Additional scorecard surveys cost only $49 to set up!
Each time a customer accesses your scorecard to provide you with feedback; your account will be "charged" a token. At the end of each month, you will receive a notice indicating the token balance in your account.
Additionally, you will receive an email when your number of tokens falls to a level of 20% of your last order. For example, you purchase 50 tokens with your initial set-up of the scorecard. When your available token level falls to 10 (20% of 50) you will receive a notice from us. Based on your immediate plans for customer surveys, you may then choose how many additional tokens to purchase.
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| Customer Satisfaction Scorecard | Downloading Reports |
